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Handheld Opens New Worldwide Software Support Centre
LIDKOPING, Sweden, April 28, 2010-- Handheld Group, supplier of rugged mobile computers, announced today the
opening of a new Software Support Centre in order to further increase its
global customer service.
(Logo:
http://www.newscom.com/cgi-bin/prnh/20090907/358491) )
The fast growing Handheld Group, worldwide supplier of ruggedized
handheld computers, now adds a specialized Software Support Centre to its
line-up of local Service Centres. The new Software Support Centre, opening 3
May 2010, is located at the Handheld Benelux office, in Deventer, The
Netherlands. It will be staffed with experienced software engineers, led by
Remco Zwart, and will be reporting to the head office in Sweden and Max
Dahlbom, Head of Service & Support for the Handheld Group.
The Software Support Centre will handle all software-related issues for
all Handhelds products worldwide and will further support all Handhelds
existing Authorized Service Centres globally in software related issues. The
Software Support Centre will also assist software developer partners in
ensuring the best support possible in developing applications for the
Handheld product range.
"At Handheld, we are experts on the selection, deployment, service and
support of rugged hardware. But we understand that software is also an
integral part of a complete mobile solution. Getting an experienced software
support team on board will improve our ability to help our partners and
customers on software-related issues," says Mr. Max Dahlbom, Head of Service
& Support for the Handheld Group.
Handheld is also launching an online RMA ticket system that will make it
easier for customers to track issues and questions. In the new RMA online
system a ticket will be automatically created when emails are sent to
support@handheldgroup.com.
"Our company continues to grow and we are very pleased to announce both
the Handheld Software Support Centre and our new RMA system. This is a great
step forward in our ambition to have the best service and support in the
world. This will increase our customer service even further and will assist
our growth moving forward," says Jerker Hellstrom CEO and Chairman Handheld
Group AB.
To reach the Handheld Software Support Centre, please send your request
to: support@handheldgroup.com
For hardware related issues, such as repair status or cost estimates,
please send your request to: service@handheldgroup.com
About Handheld:
The Handheld Group is a worldwide supplier of rugged mobile computers and
PDAs. Handheld and its partners deliver complete mobility solutions to
businesses in industries such as logistics, forestry, public transportation,
construction, military, and security. The Handheld Group of Sweden has local
offices in Finland, the Netherlands, Italy and the USA. For more information,
please see http://www.handheldgroup.com
Photo:
http://www.newscom.com/cgi-bin/prnh/20090907/358491)
Source: Handheld Group
Media Contact: Sofia Lofblad, Marketing Manager, Handheld Group, s.lofblad@handheldgroup.com, +46-510-54-71-70
Handheld Opens New Worldwide Software Support Centre
LIDKOPING, Sweden, April 28, 2010-- Handheld Group, supplier of rugged mobile computers, announced today the
opening of a new Software Support Centre in order to further increase its
global customer service.
(Logo:
http://www.newscom.com/cgi-bin/prnh/20090907/358491) )
The fast growing Handheld Group, worldwide supplier of ruggedized
handheld computers, now adds a specialized Software Support Centre to its
line-up of local Service Centres. The new Software Support Centre, opening 3
May 2010, is located at the Handheld Benelux office, in Deventer, The
Netherlands. It will be staffed with experienced software engineers, led by
Remco Zwart, and will be reporting to the head office in Sweden and Max
Dahlbom, Head of Service & Support for the Handheld Group.
The Software Support Centre will handle all software-related issues for
all Handhelds products worldwide and will further support all Handhelds
existing Authorized Service Centres globally in software related issues. The
Software Support Centre will also assist software developer partners in
ensuring the best support possible in developing applications for the
Handheld product range.
"At Handheld, we are experts on the selection, deployment, service and
support of rugged hardware. But we understand that software is also an
integral part of a complete mobile solution. Getting an experienced software
support team on board will improve our ability to help our partners and
customers on software-related issues," says Mr. Max Dahlbom, Head of Service
& Support for the Handheld Group.
Handheld is also launching an online RMA ticket system that will make it
easier for customers to track issues and questions. In the new RMA online
system a ticket will be automatically created when emails are sent to
support@handheldgroup.com.
"Our company continues to grow and we are very pleased to announce both
the Handheld Software Support Centre and our new RMA system. This is a great
step forward in our ambition to have the best service and support in the
world. This will increase our customer service even further and will assist
our growth moving forward," says Jerker Hellstrom CEO and Chairman Handheld
Group AB.
To reach the Handheld Software Support Centre, please send your request
to: support@handheldgroup.com
For hardware related issues, such as repair status or cost estimates,
please send your request to: service@handheldgroup.com
About Handheld:
The Handheld Group is a worldwide supplier of rugged mobile computers and
PDAs. Handheld and its partners deliver complete mobility solutions to
businesses in industries such as logistics, forestry, public transportation,
construction, military, and security. The Handheld Group of Sweden has local
offices in Finland, the Netherlands, Italy and the USA. For more information,
please see http://www.handheldgroup.com
Photo:
http://www.newscom.com/cgi-bin/prnh/20090907/358491)
Source: Handheld Group
Media Contact: Sofia Lofblad, Marketing Manager, Handheld Group, s.lofblad@handheldgroup.com, +46-510-54-71-70