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The situation is now so bad that Dell will be preinstalling anti-spyware software. Finally, the majority of Dell we get in for service are software. That's Dell's award winning service and support for you.
The situation is now so bad that Dell will be preinstalling anti-spyware software. Finally, the majority of Dell we get in for service are software. That's Dell's award winning service and support for you.
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The addition of anti-spyware tools comes at a time when Dell customers are facing a deluge of problems with such software. Fourteen months ago, spyware accounted for less than 2 percent of support calls. Now, it accounts for 20 percent. More support calls leads to higher costs and, of course, customer dissatisfaction, George said.